Rideshare Appeals

Experienced Boston Rideshare Lawyer Helping Uber and Lyft Drivers Overcome Administrative Denials

Being deactivated or denied clearance to drive for Uber or Lyft in Massachusetts can feel like hitting a wall—especially when you depend on that income. Many drivers are removed without warning, often because of something in their background check or a past charge that’s resurfaced. If this has happened to you, don’t assume it’s final. You have the right to appeal, and a Boston rideshare appeals attorney can help you get a second chance.

Why Drivers Lose Rideshare Access in Massachusetts

Every rideshare driver in Massachusetts must pass a background check through the Department of Public Utilities (DPU). This check is separate from what Uber or Lyft might do on their own—and it’s often more restrictive. The DPU reviews both criminal and driving history, and their disqualification standards are strict.

There are two common ways drivers lose access:

• New drivers are denied a background clearance certificate and never get approved to drive.
• Existing drivers are suspended because of a new incident or something old that was flagged.

Both scenarios can cut off your income with little explanation or recourse—unless you know how to fight back.

What Triggers a Disqualification or Suspension?

Some of the most common reasons include:

• OUI (Operating Under the Influence) within the past seven years
• Felony convictions (even if decades old)
• Sex offenses (no time limit)
• Operating with a suspended license
• Assault or violence-related charges
• Leaving the scene of an accident
• Fraud or theft-related offenses

In some cases, a dismissed or sealed cases can be the basis of a suspension or disqualification. That’s why it’s so important to review your background report and understand what’s really disqualifying you.

How a Boston Rideshare Appeals Attorney Can Help

A denial or deactivation doesn’t have to be the end. At the Law Office of Patrick J. Murphy, we’ve helped drivers across the state challenge unfair disqualifications and get back to work. As a Boston rideshare appeals attorney, Patrick Murphy can guide you through:

• Requesting and reviewing your DPU background report
• Identifying outdated, inaccurate, or misapplied information
• Submitting an official appeal with the right documentation
• Communicating directly with Uber, Lyft, or their screening agencies
• Explaining your situation clearly and persuasively to regulators

Whether it’s a misunderstanding, a mistake in your report, or a charge that doesn’t legally qualify as disqualifying, we know how to approach your case.

Can I Appeal a Denied Background Check?

Yes—and you should, especially if you believe there was an error or if the issue is eligible for reconsideration. You only have 20 days to submit a challenge after being notified, so time is critical. Your appeal may include:

• Court records showing dismissal or resolution
• Proof of rehabilitation or clean history since the offense
• Legal arguments that the offense doesn’t meet DPU disqualifying standards
• Evidence that the offense is beyond the lookback period

What If I Was Deactivated for a New Charge?

If you’re already an active driver and are suddenly removed because of a new arrest or charge, your situation is more urgent. Many platforms act quickly, even if the charge hasn’t led to a conviction. A strong legal response can help protect your ability to return.

We can assist by:

• Representing you in the underlying criminal or motor vehicle case
• Explaining your legal status to the rideshare company
• Fighting to seal or resolve the case quickly
• Submitting follow-up documentation after the case is resolved

Common Misunderstandings That Lead to Rideshare Bans

• Old charges that are no longer disqualifying
• Sealed cases still showing up due to reporting errors
• Non-convictions (dismissals or continued without a finding)
• Mistaken identity or clerical mix-ups in criminal records
• Past cases outside the lookback period still being considered

Many drivers give up because the process feels overwhelming or opaque. Don’t make that mistake. With the right legal guidance, you may be able to reverse the decision and get back to work.

Every Day Off the Road Is Lost Income

When your account is deactivated or your application is denied, every day matters. For many drivers, this isn’t just a side gig—it’s a primary income source. Getting legal help quickly can make the difference between permanent suspension and a successful appeal.

Talk to a Boston Rideshare Appeals Attorney Today

If your ability to drive for Uber or Lyft has been blocked due to a background check denial or criminal charge, contact the Law Office of Patrick J. Murphy. As a dedicated Boston rideshare appeals attorney, Patrick Murphy understands how these cases work and how to fight for your reinstatement. Call (617) 367-0450 now to discuss your situation and get help turning things around.